Refund and Cancellation Policy

Effective 1 October 2026

The short version: try it free before you pay, get a full refund within 14 days of your first payment if it is not for you, and cancel online whenever you like. The one thing we cannot refund is a video after we have made it.

1. Try it before you pay

You can talk to your own agent free, for up to 90 seconds, before you buy anything. No card is needed for that. We build it from your website so you can hear how it handles your business rather than somebody else's.

For your sales video, we write the script from what you tell us and let you hear the voiceover before you order. Nothing is made and nothing is charged until you say yes.

2. What you are paying for

Go Pitch is a monthly subscription, billed in advance in US dollars. Each plan includes a number of conversation minutes per month.

• Minutes do not carry over. Each month starts fresh.
• There are no overage charges. If you reach your minutes, your agent pauses until you move up a plan. We never bill you for going over.
• We tell you before you get close, by email and on your dashboard.
• Moving up a plan takes effect immediately and is charged pro rata from that day, not a whole month.

3. Your first 14 days

If Go Pitch is not right for you, tell us within 14 days of your first payment and we will refund that payment in full. You do not need a reason. Minutes you used in that time are on us.

4. After that

You can cancel online at any time. Your plan keeps running until the end of the month you have paid for, and then stops. We do not charge you again and we do not refund part of a month that has already run.

We email you three days before each renewal so a payment never arrives unannounced.

5. Your sales video

The video is a separate, one-off charge, and it is the one thing on this page that cannot be refunded once it exists.

• Before we start making it. Cancel and we send your payment back in full.
• After it is made. Your payment is not sent back. It is built to your script, for your business, and it cannot be sold to anybody else.

You hear the full voiceover of your own script before you order, so you know what you are getting first. Changes after the video is made are a new version and are charged for; we will quote you before doing any work.

If you supplied your own video there is no charge for it at all, so there is nothing to refund.

6. When we will refund outside all that

Whatever else this policy says, we will put it right if:

• you were charged twice for the same thing;
• you were charged after you cancelled;
• we could not deliver what you paid for, or it never worked.

7. How to ask

Email support@e1ulife.com with the email address on your account and what went wrong. We reply within two business days. Approved refunds go back to the card you paid with and usually appear within five to ten business days, depending on your bank.

8. Please come to us first

If something is wrong with a charge, contact us before disputing it with your bank. We can almost always fix it faster, and a dispute freezes the account while it is investigated, which helps nobody.

9. Who we are

GOLDEN HOLDING UNLIMITED INC. · support@e1ulife.com